Frequently asked questions

Choose your dates on the accommodation's page: the quote is calculated automatically. Send your request; Pascale accepts it, then you receive the contract. The booking is confirmed once the signed contract and the deposit have been received.

Short stays (fewer than 5 nights) are to be booked on Airbnb.

At least one week before your arrival. For an earlier arrival, write to us. One night is left free between two stays, for cleaning.

The rate for 21 nights, the length of a cure, ranges from €750 (Clochette, low season) to €1,390 (La Licorne, high season). See the Prices page.

Yes: 10% off the rent for a cure of 21 nights or more, if you have already done a cure at Résidence La Rome or at La Licorne.

Yes, until Pascale (or Alice) answers.

Yes, as long as it has not been accepted, with the link you received by email. After that, contact Pascale (or Alice).

You have 20 days after your request is accepted to confirm your booking by returning the signed contract and paying the deposit. The exact deadline is given in your emails; otherwise, the booking is not confirmed and the dates are released.

A deposit of one third of the rent (excluding tourist tax and cleaning). The balance and the tourist tax are paid when the keys are handed over or, if I am not there (key box), within 48 hours of arrival at the latest.

Cheque, bank transfer, cash or Wero, for the deposit as for the balance.

Yes, €500 by cheque when the keys are handed over (or, if I am not there, within 48 hours of arrival at the latest), returned within 7 days after departure (within 2 months at most if a deduction is made).

No, it is added: about 7.2% of the rent for Clochette, Ondine and Rosélia; €1.17 per night and per adult for La Licorne. Under-18s are exempt. The exact amount is shown in your quote.

Yes: water, electricity, heating.

Yes: the receipted invoice is sent to you as soon as the balance is paid.

Yes: you must be insured for any damage you might cause to the accommodation or to the neighbours (fire, water damage, breakage). This cover, known in France as « villégiature », is usually included in your home insurance: check with your insurer and, if your policy requires it, tell them about your stay. We will ask you for an insurance certificate, issued less than a month earlier, on the day of your arrival at the latest. Bank card and booking platform insurance rarely covers it.

No: if the check-out inspection is satisfactory, you are informed by email: without a reply from you within 3 days, it is destroyed without having been cashed; if you prefer to get it back, it is returned to you by post. In case of damage, it is cashed, unless you compensate the owner in another way.

If you cancel more than 30 days before arrival, your deposit is refunded in full, with no proof required, within 14 days. If you cancel 30 days or less before arrival, or do not show up, the owner keeps the deposit, and any amount paid on top of the deposit is refunded to you. If the owner cancels, whatever the date, they refund you twice the deposit within 14 days. In case of force majeure, the sums paid are refunded to you, with no compensation on either side. Any cancellation must be notified in writing (letter or email).

If your cure is postponed, on proof (certificate from the Thermes or medical certificate), the deposit already paid is carried over to your new dates, if they are free and within 12 months. A cancellation without postponement, 30 days or less before arrival, is not refunded.

Let us know: your accommodation stays booked for your whole stay. Missed nights are neither refunded nor added at the end of the stay; if the following dates are free, you can however book them as extra nights. With no news at all from you two days after the planned arrival date, the booking is considered cancelled: the deposit is kept and the accommodation may be let again.

Arrival from 3 pm, departure until 3 pm. For spa guests and other stays of 21 nights, arrival can be earlier, on request.

Usually in person, or, if no one is available, through a key box whose code is sent to you before arrival.

No problem. For a late arrival, or a late return from an outing, please take the greatest care to be quiet in the shared areas, especially the staircase, so as not to disturb the neighbouring guests.

Yes: for a cure, arrive the day before your first day of treatment.

It is left tidy, swept, dishes done, bins emptied; or take the end-of-stay cleaning (€40).

They are lent free of charge on request: tick them in your request. Tea towel, hand towel and bath mat are provided.

Cleaning products, a sponge and two laundry pods. For a relaxed arrival, coffee, tea and sugar are available for your first breakfast.

Yes, fibre wifi and television.

Yes: mobile air conditioning in the T1 flats, central air conditioning at La Licorne.

Yes, there is a washing machine, an iron and an ironing board.

Clochette: 1 person. Ondine, Rosélia, La Licorne: 2 people.

The ground floor of La Licorne is adapted (walk-in shower). For the T1 flats, five steps lead up to the front door landing; Rosélia is then on the ground floor, Clochette and Ondine on the first-floor landing, up a staircase.

Only at Rosélia, free of charge.

No, the accommodation is non-smoking; terraces are available.

At La Licorne only: travel cot, high chair, baby bath, on request.

Yes, free private parking spaces in front of each accommodation. The car park is not closed off.

At La Licorne, yes: a bike shelter, and the cottage has the Accueil Vélo label.

Terraces shared between the guests of the flats; La Licorne has its own private terrace and a small garden.

Yes: ask Pascale for the address to give, and the mail will be passed on to you.

Yes: in the T1 flats, dry-core electric storage heaters giving a gentle heat; at La Licorne, a heat pump.

200 metres, 2 to 3 minutes on foot, through an underpass beneath the road.

Close by, there is only the spa resort and the JOA Casino, with its restaurant. A grocery shop is in the centre of Le Boulou, about 20 minutes on foot. The shops and supermarkets of Le Boulou are 3 minutes away by car.

Buses to Le Boulou, Céret, Perpignan and Argelès leave from the Thermes and the Casino.

Perpignan TGV station, then coach or taxi; Perpignan-Rivesaltes airport.

See “Things to discover nearby” on the Practical information page.